How we collect, use, and protect your information.
Effective Date: August 30, 2026
Quality Auto Body & Paint (“Quality Auto Body,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit quality-autobody.com, contact us, request an estimate, submit vehicle information or photographs, or otherwise interact with us through our website.
By using this website, you acknowledge the practices described in this Privacy Policy.
Quality Auto Body & Paint is an independent auto body and collision repair facility located in Hesperia, California.
Our website provides information about our collision repair services and allows customers and prospective customers to contact us, request estimates, provide vehicle information, upload photographs, and communicate with us regarding repairs and related services.
The information we collect depends on how you use our website and the information you choose to provide.
When you contact us, request an estimate, or submit information through the website, we may collect information such as your name, telephone number, email address, mailing or physical address, preferred method of contact, vehicle year, make, model, vehicle identification number (VIN), license plate information when voluntarily provided, photographs of your vehicle or vehicle damage, insurance-related information, claim information, repair information, appointment information, and any other information you choose to include in a message or form.
We may also automatically receive limited technical information when you visit our website, such as your IP address, browser type, device type, operating system, referring website, pages viewed, approximate geographic information derived from an IP address, and information about how visitors interact with the website.
We may use information we collect to respond to inquiries, prepare or assist with repair estimates, schedule appointments, inspect or evaluate vehicle damage, communicate about repairs, communicate regarding insurance claims, provide customer service, maintain business records, improve our website and services, protect against fraud or misuse, comply with legal obligations, and operate our business.
Information submitted through an estimate form may be used to evaluate the apparent condition of a vehicle and prepare preliminary information regarding a possible repair.
Online photographs and vehicle information may not reveal all damage. A final repair estimate may require an in-person inspection or vehicle disassembly.
If you voluntarily provide vehicle photographs, a VIN, or other vehicle information, we use that information for purposes related to your inquiry, estimate, repair, insurance claim assistance, or customer service.
We do not claim ownership of photographs you submit to us.
By submitting photographs or documents, you authorize us to use them as reasonably necessary to evaluate your request, prepare an estimate, communicate with you, communicate with an insurer or other party when appropriate and authorized, and provide requested repair-related services.
If you ask us to assist with a vehicle insurance claim, we may collect and use information relating to your insurance company, claim number, adjuster, estimate, loss, vehicle damage, and repair.
When reasonably necessary to assist with your repair or claim, and when appropriate, we may communicate relevant information to an insurance company, adjuster, claims administrator, rental provider, parts supplier, vehicle manufacturer information system, or other party involved in the repair process.
Quality Auto Body & Paint is an independent collision repair facility. Providing claim assistance does not mean that we make insurance coverage decisions on behalf of an insurance company.
We do not disclose personal information simply because someone visits our website.
We may disclose information when reasonably necessary to service providers that help us operate our website or business; insurance companies or claims representatives involved in a customer’s claim; parts, towing, rental, diagnostic, calibration, repair, or other service providers involved in a customer’s repair; professional advisers such as attorneys or accountants; government authorities when required by law; or other parties when authorized or requested by the customer.
We may also disclose information if reasonably necessary to protect our customers, employees, business, legal rights, property, or security.
We do not disclose a customer’s personal information to an automobile manufacturer merely because that manufacturer’s name or vehicle brand appears on our website.
Quality Auto Body & Paint does not sell personal information for money.
Our website may use third-party analytics, advertising, or measurement technologies. Depending on how those technologies are configured, certain disclosures of online identifiers may be treated as “sharing” or targeted advertising under some privacy laws.
Our website administrator should configure any required cookie controls and opt-out mechanisms based on the technologies actually used on this website.
We may use website analytics or advertising services to understand website traffic, measure the effectiveness of advertising, improve our website, or determine how visitors found us.
For example, our website may use services provided by companies such as Google for analytics, advertising measurement, conversion tracking, or similar functions.
These technologies may use cookies or similar identifiers to collect information about visits and interactions with our website.
Third-party service providers process information according to their own privacy policies and contractual terms.
Cookies are small files or identifiers that websites may place on a visitor’s device.
Our website may use cookies and similar technologies that are necessary for website operation, security, functionality, analytics, performance measurement, or advertising measurement.
Your browser may allow you to block or delete cookies. Blocking certain cookies may affect the operation of some website features.
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar tracking technologies.
Because Quality Auto Body & Paint may advertise through Google or use Google-related website tools, our website may use Google technologies for purposes such as measuring visits, tracking advertising conversions, understanding how users reach our website, or improving advertising performance.
Google may collect information through cookies or similar technologies when these services are enabled.
The specific Google technologies used on the website may change over time as our website or advertising configuration changes.
If you provide us with your phone number or email address, we may use it to respond to your inquiry and communicate with you regarding an estimate, appointment, repair, insurance claim, vehicle status, or customer service matter.
Providing your telephone number through a general inquiry or estimate form does not by itself constitute consent to receive unrelated promotional text messages unless the form clearly states otherwise and you provide the required consent.
Message and data rates may apply to text communications depending on your mobile carrier and plan.
You may ask us to stop non-essential communications by contacting us.
We may occasionally communicate with customers about our services where permitted by law.
When legally required, marketing communications will include an appropriate method for opting out.
We will not condition the provision of collision repair services on consent to receive marketing communications where such consent is not legally required.
Our website may contain links to third-party websites, including Google Maps, review platforms, social media websites, insurance companies, automobile manufacturers, or other resources.
Quality Auto Body & Paint does not control the privacy practices of those third-party websites.
When you leave our website and visit another website, that company’s privacy policy applies to information collected through its website.
A link to a third-party website does not necessarily indicate an affiliation, partnership, sponsorship, or endorsement.
Our website may reference automobile manufacturers, vehicle brands, insurers, parts manufacturers, and other third parties.
Those references generally identify vehicles we service or parties that may be relevant to collision repair.
Unless expressly stated otherwise, Quality Auto Body & Paint is an independent collision repair facility and is not affiliated with, sponsored by, endorsed by, or an authorized representative of third-party brands referenced on this website.
The appearance of a manufacturer’s name does not mean that personal information submitted through our website is automatically provided to that manufacturer.
We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, or method of data storage can be guaranteed to be completely secure.
For that reason, please do not submit highly sensitive information through a general website contact form unless we specifically request it through an appropriate method.
We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing estimates and repair services, maintaining customer and repair records, complying with insurance or accounting requirements, resolving disputes, enforcing agreements, and meeting legal or regulatory obligations.
Retention periods may vary depending on the nature of the information and the transaction.
California residents may have certain rights regarding personal information under applicable California privacy laws.
Depending on the law that applies to a particular situation, those rights may include the right to request information about personal information we maintain, request correction of inaccurate information, request deletion of certain information, or exercise other privacy choices.
Certain information may be exempt from a request or may need to be retained when permitted or required by law, including information needed for repair records, transactions, warranties, legal compliance, fraud prevention, or dispute resolution.
We will not unlawfully discriminate against a customer for exercising an applicable privacy right.
To make a privacy request, contact us using the information provided below.
We may need to verify your identity before completing certain requests.
Our website is intended for individuals seeking information about automobile repair and related services and is not directed toward children under the age of 13.
We do not knowingly seek to collect personal information from children under 13 through this website.
If we learn that information from a child was submitted inappropriately, we may take reasonable steps to delete it.
Some web browsers offer a “Do Not Track” setting.
Because there is not a single universally adopted standard for interpreting these signals, our website may not respond to all Do Not Track signals.
Other privacy controls, including cookie controls or legally recognized opt-out mechanisms where applicable, may be provided separately.
If Quality Auto Body & Paint is involved in a merger, acquisition, sale, restructuring, financing, or transfer of some or all business assets, relevant customer or website information may be transferred as part of that transaction as permitted by law.
Any successor would remain responsible for handling personal information in accordance with applicable law.
We may use, preserve, or disclose information when we reasonably believe doing so is necessary to comply with a law, regulation, court order, subpoena, governmental request, insurance or legal requirement, or other lawful process.
We may also use or disclose information to investigate suspected fraud, security issues, illegal activity, or threats to our business or customers.
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technologies, or legal requirements.
When the policy is updated, we will post the revised version on this page and update the Effective Date shown above.
We encourage visitors to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, the information we maintain, or a privacy request, contact:
Quality Auto Body & Paint
16701 Walnut St., Suite G
Hesperia, CA 92345
Phone: (760) 947-8777
Website: quality-autobody.com
Privacy requests may also be submitted through the contact methods available on our website.
Your privacy matters to us. Contact our team today if you need clarity on how we protect, store, or use your personal information.
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